Predictors of patient satisfaction

Iftikhar Ahmad, Allah Nawaz, Shadiullah Khan, Habibullah Khan, Muhammad Adnan Rashid, Muhammad Hussain Khan

Abstract



Background: Patient satisfaction is a multi-factorial concept. Diverse variables are used to analyze patient attitude, positive or negative, about the hospital services. Patient satisfaction is basically a match of expectations with experiences of the patient during a treatment process. The main objective of this study was to determine the satisfaction of the admitted patients about care in public sector hospitals.

Material & Methods: This study measures the changes brought in the patient satisfaction of admitted patients in different wards in public sector hospital in district D.I.Khan. Primary data was collected through survey approach with systematic random sampling from 176 patients. A structured questionnaire was extracted from the literature.

Results: Males were 55 and females 121. Twenty-eight patients were younger than 20 years whereas 21-40 years and 41 years or more were 82 and 66 respectively. Urbans were 73 and Rural 103. The results show that Patient satisfaction is determined by the predictors; Satisfaction from staff (p<0.001), Patient awareness (p=0.039) and Satisfaction from management (p=0.047) whereas there is no role of Satisfaction from treatment process and Satisfaction from environment.

Conclusion: Satisfaction from treatment process and environment are the problem points. It is recommended that the attributes falling under these two variables should be addressed.


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© 2011 Gomal Journal of Medical Sciences